Terms and Conditions
These terms explain how patients, hospitals, doctors, and staff may use the HospitalToken.in appointment and token management platform.
Last updated: 09 June 202601.Acceptance of Terms
By accessing or using this website, WhatsApp booking flow, hospital panel, or related services, you agree to follow these Terms and Conditions. If you do not agree, please do not use the platform.
02.Platform Role
HospitalToken.in is an appointment discovery, request confirmation, referral, and token management platform. We help connect patients with listed hospitals and healthcare providers.
HospitalToken.in does not provide medical diagnosis, treatment, emergency care, or medical advice.
03.Appointment Requests
04.Patient Responsibilities
05. Hospital and Staff Responsibilities
Hospitals and staff must keep doctor, department, availability, fee, address, and contact information accurate. Staff accounts must be used only by authorized users.
06. Fees and Payments
Consultation fees, hospital charges, token fees, or other charges are set and collected by the respective hospital or healthcare provider unless clearly stated otherwise.
By using the WhatsApp booking or notification service, you agree to receive appointment-related messages such as confirmations, token numbers, verification codes, and reminders.
Limitation of Liability
HospitalToken.in is not liable for medical outcomes, hospital delays, doctor unavailability, incorrect information provided by users or hospitals, service interruptions, or decisions made by healthcare providers.
Privacy Policy
Introduction
HospitalToken is a healthcare appointment booking and patient queue management platform. This Privacy Policy explains how we collect, use, store, and protect personal information.
Information We Collect
Hospitals
- Entity name and address
- Contact details
- Staff directories
Patients
- Name and mobile number
- Token information
- Preferences
Technical
- IP and device data
- System logs
- Login activity
HospitalToken does not sell personal information. We only share data with authorized hospital personnel and required service providers, including hosting, WhatsApp, or core service delivery.
Your Rights & Security
You may request a copy of your data or correct inaccuracies at any time.
Information is kept only as long as necessary for medical records and legal audit.
We use administrative and technical encryption for all sensitive logs.
Minors' data is handled strictly through authorized guardians or providers.
Data Deletion Policy
Users may request deletion of their personal information and account data by contacting HospitalToken at info@hospitaltoken.in.
Upon receiving a verified request, HospitalToken will review and process the deletion request within a reasonable period, subject to applicable legal, regulatory, audit, healthcare record retention, and contractual obligations.
Get in Touch
For questions about these terms or privacy practices, reach out to our legal team.
info@hospitaltoken.in
Cherukunnu, Kannur, Kerala, India